Recorded Demo - Differentiate Yourself From the Competition by Improving Your Customer Service

In this Webcast, discover how leveraging a superior Service and Support software can benefit your organization and lead to stronger relationships with your customers.

Learn how to use Sage SalesLogix to manage and automate Customer Service and Technical Support processes.

These technologies allow you to manage customer tickets, service contracts, and product defects plus a portal to help customers solve issues themselves.

Did you know the cost of acquiring new customers can cost five times more than retaining current ones? Further, a two percent increase in customer retention has the same effect on profits as cutting costs by 10%*. Don’t miss this pre-recorded Webcast, where you'll learn how Sage SalesLogix complete Customer Service and Technical Support capabilities can benefit your organization.

Manage and automate the process of handling customer service issues from initial communication through problem resolution--streamlining team productivity and increasing customer satisfaction. Use Sage SalesLogix to track Tickets (customer service issues) and related items such as contracts, returns and replacements, assets, and defects--helping you to provide better service and support. And, differentiate yourself from your competition by offering your customers convenient self-service options to handle issues themselves by leveraging the Web Self-Service Portal. Maximize your Sage SalesLogix investment and keep your current customers satisfied and engaged.

*"Leading on the Edge of Chaos", Emmett C. Murphy and Mark A. Murphy

Running Time: Approximately 1 hour